Postage & Delivery Terms (for on-line orders only) 

Delivery Terms

Please note: Once shipped, all deliveries are subject to the standard UPS terms and conditions. Labfacility do not guarantee delivery times which are provided as a guide using UPS expected delivery targets.

Use of your own courier account is not currently possible through our website.

We aim to despatch orders within 24 hours of receipt (Monday to Thursday). Orders received on a Friday will be shipped the following Monday. All orders are shipped using the courier UPS. Orders received before 1PM are processed and despatched the same day from stock where possible (Goods marked 'In-Stock') by UPS Standard service (1-2 business days). Next day delivery is not guaranteed.

If your order quantity exceeds our current stock level you will be contacted after purchase to discuss various delivery options including split delivery or refunds if neccessary.

Products marked 'Upon Request' are sourced or produced to order. You will be contacted after purchase with a lead time for delivery.

Our office hours are Monday to Thursday, 8:30am to 5:00pm. Friday 8:30am to 12:30pm.

We provide full traceability of our orders, once despatched, via the UPS parcel tracking system.

Click & Collect (UK Customers Only)

If you wish to collect your order from our Dinnington, South Yorkshire site, please tick the 'collection' box at the checkout to avoid delivery charges being added to small orders. You will be contacted by a member of our sales team when your order is ready for collection. Collection must be in person, use of your own courier account is not available through E-commerce.

(Worldwide Service)

Not going to be in? Working strange hours? Out on the road? We offer the option to collect your goods from a more convenient location, and at a time to suit you, by choosing the UPS Access Point service. Just select this option at checkout and select an eligible location of your choice. UPS will then inform you when your goods are delivered for you to collect.